

The first thing we do before any repair is test the laptop to confirm the fault. In this case, a visual inspection is all that is needed but we also have meters to show us if the laptop is taking any voltage or current through the port.
Most ports are soldered to the motherboard so we would have to strip the laptop down to remove it and replace the port.
Laptops with USB C ports for charging - the circuit on these boards are different to non USB C board and when a port breaks, there is a risk it takes out the PD controller chip too. If this is the case with your laptop, we would let you know as there may be an increase in cost and turnaround time.
Laptop turnaround times can vary widely due to the complexities of the repairs. Unlike consoles or phones where there are a small amount of parts that we can keep on stock and therefore offer quick turnaround times, there are thousands of different models of laptops so it is impossible to keep all parts in stock.
Another issue is part supply. Most manufacturers do not sell parts, so we have to source them through 3rd parties. Unfortunately there isn't a one stop shop for all parts so sometimes we have to spend time sourcing them. There are also times when a part is only available from overseas - China and the US being the main options. Shipping from these countries can take a month, sometimes more so would lead to a long turnaround time.
Please be assured that we will keep you up to date on part orders for your laptop, and will let you know if we have to order from abroad. You will always have the option to decline a repair if the wait time is too long for you.
More straight forward repairs will be completed quickly.
If you have a particular concern about the turnaround time, please reach out to us and we will give you a more accurate ETA before you place an order with us. Please have the make and model number of your laptop to hand.